Refund policy

Refund Policy

Last updated: November 2026

30-day guarantee
If your Sleigh Slide arrives damaged or faulty, or the lights stop working within 30 days of delivery, contact us and we will send a free replacement or give you a refund, your choice.

How to request a replacement or refund
Email easycartexpress1@gmail.com within 30 days of delivery with:
1. Your order number
2. A short description of the problem
3. A clear photo or short video showing the issue

We will reply within 1 to 2 business days. You do not need to ship the item back for damaged or faulty products.

Changed your mind
If you changed your mind about an item that is unused and in its original packaging, contact us within 14 days of delivery. We will issue store credit for the item price once the return is received. Return shipping is paid by the customer.

Lost packages
If your tracking shows delivered but you did not receive your order, or your package is lost in transit, contact us and we will investigate with the carrier and replace or refund your order.

Refund timing
Approved refunds go back to your original payment method. Please allow 5 to 10 business days for the money to appear, depending on your bank.

Non-refundable items
The Shipping Protection and 30-Day Guarantee add-ons are non-refundable once your order has shipped.

Questions
Email us at easycartexpress1@gmail.com.